Total Quality Management
The Management of Process Quality category examines systematic processes the company uses to pursue ever-higher quality and company operational performance. They main elements of process management are examined including: Research and Development, Design, Quality assessment
Crosby stresses motivation and planning. He achieved great fame by promoting his views regarding quality. He does not give importance statistical process control and several problem-solving techniques. Crosby defines quality as Conformance of requirements not goodness System for achieving quality is prevention, no appraisal
Total Quality Management TQM is an integrated process, which involves all the departments of the organization to achieve continuous improvement of the quality of product/services. Total Quality Management TQM is a strategy for continuously improving performance at every level, and in all areas of responsibility.
Juran was invited by the Union of Japanese Scientists and Engineers to Japan in 1954. His lectures to the Japanese introduced the managerial dimensions of planning, organizing, and controlling which were focused on the responsibility of top management to achieve quality and the need for setting goals.
Statistical Quality Control SQC developed in the United States in 1930-40 by W.A Shewhart, and used for decades in American and Japanese companies. The basic approach consist the following steps, Awareness that a problem exists, Determine the specific problem to be solved, Diagnose the causes of the problem
Deming defines quality as a predictable degree of uniformity and dependability, at low costs and suited to the market. He was the one, who popularized quality control in the early 1950s in Japan. He Developed a System of statistical quality control. Deming stresses on workers pride and satisfaction rather than establishment of quantifiable goals.