Joseph M. Juran’s Ten Steps to Quality Improvement

Fri, 04/24/2009 - 20:24 -- Umar Farooq

Juran was invited by the Union of Japanese Scientists and Engineers to Japan in 1954. His lectures to the Japanese introduced the managerial dimensions of planning, organizing, and controlling which were  focused on the responsibility of top management to achieve quality and the need for setting goals. According to him quality as a fitness for use in terms of design, conformance, availability, safety and field use.

Juran was focused on top-down management and technical methods rather than worker pride and satisfaction.

Juran’s ten steps for quality improvement

1.   build awareness of opportunities to improve

2.   Set goals for improvement

3.   Organize to reach goals (Committee must be formed to identify problems, select project, employ teams and assign facilitators.

4.   Provide training

5.   Carry out projects to solve problems

6.   To Report Progress

7.   Give recognition to those who deserve

8.   Communicate results to team members

9.   Keep score and be quantitative

10. Maintain a  consistent momentum by making annual enhancement , it must be a regular part of the system and processes of the company.